Tales of the Acupuncture Reception
We are the welcoming committee: Phyllis, Judy and Kathy. When you call our office, most likely, you will talk to one of us. We are excited when new patients call us to make an appointment because we see how acupuncture can make a difference in their health. We enjoy talking to current patients who become like family to us. Our goal is to help our patients on their road to better health by being available to answer questions, book appointments, hold a hand when needed, offer encouragement or an ear, and hopefully have our patients leave with a sense that they are important to us.
Our patients say our office is different than any other health care office to which they have been. We really enjoy interacting with our patients. Judy remarked the other day that she sees how relieved patients are after a treatment because they know the acupuncturtists’ really paid attention to what they said and their symptoms were understood. A course of treatment was planned and they feel relieved and have hope for the improvement of their symptoms. “Usually women take care of everything, at home, and at work. When they come here they get taken care of. Some are so relieved, they are moved to tears.”
Kathy loves working here because she finds it fulfilling. “Sometimes people need me to help put on their coats or get the pillows just right so they can relax. I understand their needs as I was a caretaker to a dear friend in the past. Being here gives me an opportunity to give back and to serve others. It warms my heart to see people heal.”
Phyllis’ experience here…
Phyllis looks out for your best interests when dealing with insurance companies. She is there to help navigate the system to make sure you get reimbursed. She has been with us for 8 years and has seen patients not be able to walk in through the door at their first visit and walk out without help after one treatment. Patients with migraines become more functional and get back to work after a few treatments. “Really people get their life back and its worth receiving treatment. Every new patient that I talk to is an opportunity for us to change their life and I put my heart into that phone call to give them any information so that they chose to have treatment here.”
Please don’t hesitate to call us, we are here for you.